Welcome, Voice New England customers.

What changed and what didn't

What didn't change

• Your service team. The technicians you've been working with — the people who know your system — are still here, still on your account.
• Your phone numbers. Both your business numbers and your support contact stayed intact through the transition.
• Your existing equipment. Whatever's installed on-site is still your system. No forced replacement, no end-of-life surprises.
• Your contract terms. Whatever you signed with VNE is honored by CTCOM through the contract period.
• The way support works. Same response model, same hours, same team handling escalations.

What's better now

• Bigger engineering bench. When something is complex, there are more senior engineers available to dig in — including specialists in IT, security, and carrier services that VNE didn't have in-house.
• Broader technology catalog. If you ever need to add IT services, cybersecurity, video surveillance, access control, or carrier services, you can now get all of it from your existing vendor relationship.
• Carrier and SIP relationships. CTCOM brokers internet and voice circuits across multiple carriers and runs BigLeaf SD-WAN for customers who need real resilience.
• POTS replacement program. If you still have analog lines for fax, fire alarms, elevators, or security panels, our Ooma AirDial program can reduce those monthly costs significantly.
• Stronger billing systems. Cleaner invoicing, online payment options, better account portal access.

FAQ for VNE customers

Who do I call for support?

The phone number you've been using for VNE support continues to work. You can also reach us directly at (203) 985-1000, Monday through Friday, 8 AM – 5 PM ET. For after-hours emergencies, follow the same procedure you had with VNE.

Who's my account contact now?

Your existing VNE account contact is still your contact. If you've lost touch or aren't sure who that is, send us a message and we'll connect you with the right person.

Are my phone numbers changing?

No. Your business phone numbers and your service contact numbers are unchanged.

Is my system being end-of-lifed or forcibly upgraded?

No. We're not forcing equipment replacement. If your system is still serving your business well, we'll support it. If your system is reaching natural end-of-life and you want to discuss options, we can plan that on your schedule.

What if I want to take advantage of new CTCOM services?

Just call. The same account contact can quote IT services, cybersecurity, internet circuits, POTS replacement, video surveillance, access control, or any of our other services. We'll honor existing VNE pricing for like-for-like services, and quote new services at standard CTCOM rates.

What happened to the VNE name?

VNE is now operating under the Connecticut Communications brand. The technicians and account managers are the same people; the company they work for is now CTCOM.

Will my billing change?

Billing systems consolidated over the transition. You may have noticed cleaner invoice formatting and the addition of online payment options. Pricing for existing services is honored at the rates you had with VNE.

What if I need to escalate something?

Same as before — start with your account contact. If you're not getting the response you need, ask to escalate, and you'll get to a senior technician or manager same-day. We respond to escalation seriously; that's part of what we mean when we say we still answer the phone.

I had a question that wasn't answered here

Send us a message with your VNE account information and a description of what you need, and we'll route it to the right person.

About Connecticut Communications

Founded in 1974, headquartered in Durham, Connecticut, locally owned by Scott Marks since 2004. We sell, install, and support business phone systems, managed IT, cybersecurity, carrier services, structured cabling, and physical security — for businesses across Connecticut, New York, and Massachusetts. Learn more about us →