IT that doesn't fight you.

Managed IT — for businesses that don't need a full-time IT person

An MSP (Managed Service Provider) is an outside IT team that handles the day-to-day so you don't have to. We take care of the boring-but-critical work — patching, monitoring, backups, security — and we're the first call when something doesn't work.

What's included:

• Help desk for end users (phone, email, remote)
• 24/7 monitoring of your servers, network, and endpoints
• Patch management — Windows, Microsoft 365, third-party apps
• Endpoint security and antivirus
• Backup management and quarterly restore testing
• Vendor coordination (you have one number; we deal with Microsoft, your ISP, your software vendors)
• Quarterly business review — what's working, what's at risk, what to plan for

Pricing: per-user or per-device flat monthly fee. We size it during the initial assessment.

Co-managed IT — if you already have IT internally

Have an in-house IT person but they can't do it all? We work alongside them — handling 24/7 monitoring, after-hours coverage, specialized projects (Microsoft 365 migrations, security audits, network redesigns), and backup escalation when your person is on vacation. Goal is to make your IT person more effective, not replace them.

Cybersecurity

Most CT small and mid-size businesses aren't targets of nation-state hackers — they're targets of automated attacks scanning for low-hanging fruit. The fix isn't enterprise-grade tooling; it's a sensible layered defense that closes the easy doors.

What we include in our standard stack:

• Endpoint protection — modern EDR (not just legacy antivirus) on every workstation and server
• Email filtering — spam, phishing, malware, BEC protection
• Multi-factor authentication (MFA) on every account that supports it
• DNS filtering to block known-bad domains before users can click
• Dark web monitoring — we get alerted if employee credentials show up for sale
• Security awareness training — short monthly videos for users, plus simulated phishing tests
• Patch management for OS and third-party apps (most breaches exploit unpatched software)

Ransomware Protection

Ransomware is still the #1 reason CT businesses call us in a panic. The prevention story has three parts: make it hard to get in (the cybersecurity stack above), make it hard to spread (network segmentation, least-privilege access), and make recovery cheap (immutable backups that ransomware can't encrypt).

That last part is the difference between "we lost a few hours of work" and "we paid the ransom." We use Datto for backups specifically because the backup snapshots are immutable — they can't be encrypted or deleted by anything that gets onto your network, including ransomware.

Business Continuity & Disaster Recovery

Backup is what you do daily; disaster recovery is what you do when something terrible happens. We architect both around Datto SIRIS appliances — local backup for fast restore plus offsite cloud replication for catastrophes.

Restore points are typically every 15 minutes during business hours, hourly off-hours. RTO (recovery time objective) for most environments is under 1 hour. Quarterly we run a documented test restore so you know it actually works.

Network Infrastructure

Switches, Wi-Fi, firewalls, network segmentation. We design and install networks for new builds, expansions, and remediation projects (un-tangling whatever the previous IT person left behind).

What we work with: Ubiquiti UniFi (most common for SMB), Cisco / Meraki (when needed for compliance or scale), Fortinet (security-heavy environments). We pick by environment, not by what we're trying to sell.

Physical Security — Video Surveillance & Access Control

Cameras and door access are increasingly part of "IT" because everything's networked and cloud-managed now.

• Video surveillance — Digital Watchdog (most common), Ubiquiti UniFi Protect (for businesses already on UniFi networks). Designed for the use case: liability evidence, employee safety, after-hours monitoring.
• Access control — PDK (ProdataKey) for cloud-managed door access. Issue credentials from your phone, revoke instantly when someone leaves, full audit log of who came in when. No more keys to track or rekey.
• Intercoms — Grandstream for video intercoms at entry points, lobby callboxes, multi-tenant buildings.